Roby Casino Privacy Policy
Who Controls Your Data and Why We Process It
Adonio N.V., operating Roby Casino under Curacao Online Gaming Licence OGL/2023/158/0074, is the controller of the personal data collected through robyaustralia.com. We process your data to open and maintain your account, run identity verification before withdrawals, process deposits and payouts, apply wagering to your bonus balance, communicate with you about your account and promotions, and meet the record-keeping obligations attached to our licence. Processing rests on the necessity of fulfilling our contract with you as a registered player, our legitimate interest in preventing fraud, multi-accounting and bonus abuse, and, for marketing communications specifically, your consent, which you can withdraw at any time from your account preferences without affecting your ability to keep playing.
Cookies on Our Site and How Long We Keep Your Data
We use cookies to keep you logged in, remember your currency and language preference, and measure which pages and promotions perform well. Non-essential cookies can be disabled through the cookie banner shown on your first visit, or through your browser settings at any later point; essential cookies required for login and account security cannot be disabled without affecting your ability to use the site. We retain account data, including transaction history and KYC documents, for as long as your account remains open and for a further period after closure to meet anti-money-laundering and licensing record-keeping obligations attached to our Curacao licence. Once that retention period lapses, the data is deleted or anonymised rather than kept indefinitely.
Lodging a Complaint With a Supervisory Authority
If you believe we have mishandled your personal data, raise the matter directly with us at [email protected] first so we have the chance to resolve it. Should our response not resolve your concern, you have the right to lodge a complaint with the Curacao Gaming Control Board as our licensing authority, or with the data protection supervisory authority holding jurisdiction over Adonio N.V. We aim to respond to a formal data complaint within 30 days of receiving it.
What We Collect, Who We Share It With, and Your Rights Over It
We collect the information you provide at registration, including your name, date of birth, residential address, email address and phone number, together with payment details, KYC documents such as your Australian driver’s licence or passport, and technical data such as your IP address, device type, browser and session logs. This data is shared with payment providers, including Visa, Mastercard, Skrill and Neteller, and with our cryptocurrency payment processor, to complete transactions; with our identity verification partner to confirm KYC documents; and with our game providers, including Pragmatic Play, Evolution Gaming and NetEnt, to the extent necessary to operate the games themselves and detect irregular play patterns. You have the right to access the data we hold on you, correct inaccuracies, request deletion where we are not legally required to retain it, restrict or object to certain processing, and receive the data you provided us in a portable, machine-readable format on request.
Where Your Data Is Stored
Our servers and several of our payment and verification partners are located outside Australia, so your data is transferred internationally as a normal part of using the platform. We rely on the contractual safeguards our payment and identity verification partners apply to their own cross-border transfers, and we do not pass your data to a partner without an active data processing agreement covering that transfer already in place. Because our servers sit outside your home jurisdiction, a request that requires coordinating with an overseas partner, such as retrieving archived transaction records, can take longer to fulfil than one handled entirely within our own systems.
Contact Us About Your Personal Data
Requests relating to your personal data, including access, correction, deletion, or portability requests, should be sent to [email protected] from the email address registered to your account, so we can verify your identity before actioning the request. Requests sent from an unregistered address may take longer to process while we confirm you are the account holder. Where a request cannot be completed in full, for example because certain records must be retained under our licensing obligations, we explain which part of the request we can action and why the remainder is retained for the time being.