Contact Roby Casino

Operating Hours Across Australian Time Zones

Our support team is staffed around the clock, seven days a week, across AEST and AEDT hours, so a question raised late in the evening does not sit unanswered until the next business day in another time zone. Live chat carries the bulk of enquiries outside standard business hours, while email is monitored continuously alongside it. There is no seasonal reduction in coverage around public holidays.

How We Handle Your Support Enquiry

Every enquiry reaches a member of our support team through one of two channels, live chat or email, both of which connect to the same support queue regardless of when you write in.

Live chat is reached from the floating chat icon visible on every page of the site, including the mobile browser version. Email enquiries sent to [email protected] are logged automatically and assigned to the next available agent.

What to Prepare Before You Reach Out

Account-specific questions, such as a delayed withdrawal or a verification query, are resolved faster when you include your registered email address and the approximate time the issue occurred, since this lets an agent locate your account and the relevant transaction immediately rather than asking for it back and forth. General questions about games, bonuses, or payment methods do not need any account details and can be raised through either channel. If your enquiry concerns a pending identity verification, having your submitted documents ready to reference, though not to resend unprompted, speeds up the exchange. Live chat suits time-sensitive issues such as a stalled deposit, while email is better suited to anything that benefits from a written record, such as a dispute over a specific bonus term.